At ScadLab (“we,” “us,” or “our”), your privacy is our priority. We are committed to protecting your personal information and ensuring transparency about how we collect, use, and share data. This Privacy Policy outlines our practices regarding the information we gather from visitors and customers, how we utilize it, and the measures we take to protect your data.
1. Information We Collect
We collect different types of information from you, including:
- Personal Information: This information is provided directly by you and includes:
- Contact Information: Name, email address, mailing address, phone number.
- Payment Information: Credit card details, billing information, and transaction history.
- Account Information: Username, password, and other information associated with your account.
- Automatically Collected Information: We gather information when you visit or use our website through technologies like cookies, web beacons, and analytics software, such as:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on our website, links clicked, and referring/exit pages.
- Third-Party Information: We may receive information about you from our partners or service providers for the purposes of order processing, payment facilitation, or advertising.
2. How We Use Your Information
We use the information collected for various purposes, including but not limited to:
- Providing Services: To process your orders, manage your account, and provide customer service.
- Communication: To communicate with you about your orders, updates, promotions, special offers, and new products.
- Personalization: To tailor our products, services, and website experience according to your preferences and past interactions.
- Marketing and Advertising: To send you relevant promotions and advertisements via email, social media, or other channels, only if you have opted in.
- Analytics: To analyze how our website is used and to improve our content, user experience, and services.
- Security: To detect, prevent, and respond to fraud, unauthorized activities, and other security concerns.
- Legal Compliance: To comply with legal requirements, enforce our policies, and protect our business from fraudulent activities.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your data with third parties in the following circumstances:
- Service Providers: Trusted partners who help us operate our business, such as payment processors, delivery services, and marketing agencies.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
- Legal Obligations: To comply with legal requests or court orders, to enforce our policies, or to protect our rights and the safety of our users.
4. Data Security
We take the security of your personal information seriously and implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. Despite our efforts, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to safeguarding your data to the best of our abilities.
5. Your Rights and Choices
You have several rights regarding your personal information, including:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to update or correct inaccurate or incomplete data.
- Right to Deletion: You can request that we delete your personal data, subject to certain exceptions.
- Right to Restrict Processing: You can request that we limit how we use your data under specific circumstances.
- Right to Data Portability: You can request to receive your personal data in a commonly used format.
- Right to Withdraw Consent: You can opt out of receiving marketing communications at any time by following the instructions provided in those messages.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, understand how our site is used, and provide personalized content. You have the ability to manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
Types of Cookies We Use:
- Essential Cookies: Required for the basic operation of the website.
- Analytical Cookies: Help us understand how visitors interact with our site.
- Advertising Cookies: Used to display relevant ads and measure their effectiveness.
7. International Data Transfers
If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States where our servers and central databases are located. By using our services, you consent to the transfer of your personal data to the United States.
8. Retention of Your Information
We will retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, your data will be securely deleted or anonymized.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have inadvertently gathered such data, we will take steps to delete it as soon as possible.
10. Third-Party Links
Our website may contain links to third-party sites that are not governed by this Privacy Policy. We encourage you to review the privacy practices of these external sites before sharing any personal information, as we are not responsible for their data practices.
11. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the “Effective Date” will be revised accordingly. We encourage you to review this page frequently to stay informed of any changes.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
- Email: [email protected]
- Address: 699 Monterey Blvd, San Francisco, CA 94127
We are committed to responding to your inquiries promptly and ensuring that your privacy rights are respected.
By using our website and services, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree with this policy, please discontinue your use of our website.